Policies and Privacy Statement for Speech and Voice Enterprises
Cancellation of Appointments
24-hour notification or sooner is required when unable to attend a scheduled appointment to avoid losing the value of that session. Please understand that the schedule is heavily booked. No-shows and last-minute cancellations are scheduling hardships. When there is sudden illness, snow or severe weather, there is no penalty for same-day cancellations. We thank you for your support in this area.
We understand that there are last-minute emergencies and sudden illness. Speech and Voice Enterprises will offer “forgiveness” on one occasion without penalty for a same-day missed appointment with less than 24 hours of notification. If frequent absences or last-minute cancellations occur, we do offer a “program break” where you can return when your schedule normalizes.
Our Private Coaching Program Break Option
Before committing to a class, be sure you have the availability to meet the program’s demands. When excessive absences or rescheduling occurs (missing three or four sessions) you will be asked to consider a program break. We understand that things happen and change. You make take your break for as long as needed and return anytime for your remaining lessons within the year of your first date of attendance. The class must be completed within a year from the start date, or it will expire.
Money Back Guarantee for Private Coaching and One Day Seminars
We want to ensure that you feel fully comfortable with your professional development course. A money back guarantee if offered for the following session programs.
• 5-Session Program: A refund of remaining tuition will be provided if after 7 days from the date of the first class if you are not satisfied. Program materials are not refundable due to copyright sensitivity.
• 10-Session Programs: A refund of remaining tuition will be provided if after 14 days from the date of the first class you are not satisfied. Program materials are not refundable due to copyright sensitivity.
• One Day Seminars: A refund is provided at the time of the first break at about 90 minutes into the course if you feel the seminar is not going to meet your learning objectives.
Refunds for Private, Group, Two-Day, and Online Self-Study Seminars
All live classes are non-refundable after the class guarantee has expired for private coaching and one day seminars. We provide a complimentary consultation for all private and group training classes, where not only your goals are discussed but the amount of time and practice required to have the goals accomplished. Work outside of all classes is required to meet the learning objectives. If the demands of the class are too difficult, a program break is permitted. Refunds are not permitted.
If we cancel…
If we cancel due to severe weather, illness or another unusual circumstance, we will offer a new date. If a participant is unable to make the new date, a full refund will be offered, or the tuition can transfer to a different training option.
Online Self-Study Classes can be taken on your own timeline. Before taking an online seminar, be sure you have the availability and discipline to complete a self-paced online course. Before purchasing an online class, ample information is provided on course content, design, expectations, and free classes and content videos are available before purchase. Due to the amount of information provided prior to purchase, refunds are not available due to the online range of the content.
Refunds and Exchanges for Products
Books can be returned within 14 days of the sale provided they are not damaged by the purchaser. Items excluded from a refund due to having a sensitive Copyright or downloadable content are:
• The American Access and Assessment Kit
• Identifying Accents Practice Kit
• eBooks
• Downloadable Auditory Files
• Downloadable Seminars
*Downloadable content is not refundable. If you are experiencing a technical issue, contact us and we will work with you to resolve the issue.
For appropriate refunds, you will see the funds returned typically after three to four business days after the item has been returned. We will notify you via e-mail of your refund once we have received and processed the returned item. The refund will be issued back to the charging method for purchase.
Privacy Policy
Effective Date: December 1, 2025
Last Updated: November 15, 2025
At Speech and Voice Enterprises, we respect the privacy of our clients and the information entrusted to us. This Privacy Policy explains how we collect, use, and protect your personal information. Our practices are governed by the laws of the State of Colorado, United States, and our services are intended for individuals located in American and around the world.
Information We May Collect
We may collect information that can identify you, such as your name, e-mail address, phone number, mailing address when you contact us through our website, request information, or make a purchase. We only collect the information you voluntarily provide for the purpose of communication, scheduling, payment processing, and notifications of upcoming programs or events.
Our server logs may automatically collect limited data such as your IP address, browser type, and the date/time of your visit. This helps us track website traffic and usage patterns for business development and marketing.
We do not knowingly collect personal information from children under the age of 18. If we ever do so, we will comply with the Children’s Online Privacy Protection Act (COPPA).
How We Use Your Information
We use your information to:
• Contact you in regards to coaching, seminar information, and training services.
• Process payments securely through our trusted merchant account.
• Communicate with you about your appointments, program updates, or events.
• Improve our services and website experience.
• Provide optional newsletters or promotional materials (you may opt-out at any time).
We do not sell, rent, or otherwise provide your personal information to third parties for their own marketing purposes.
Additional Colorado-Specific Rights and Obligations
Because we are based in Colorado and may serve Colorado residents, the Colorado Privacy Act (CPA) applies to Colorado residents, and we are committed to respecting consumer rights under that law:
• Colorado residents have the right to access, correct, delete, or obtain a portable copy of their personal data we maintain.
• If we engage in processing that involves “sensitive data” (for example, health-related information, biometric data, precise geolocation, or other categories defined by the CPA) or if we sell personal data or engage in targeted advertising or profiling, we must obtain your affirmative consent, provide clear disclosure of how your data is used, and in certain cases conduct a data protection assessment.
• We limit our collection of personal data to what is reasonably necessary for the purposes we specify (“data minimization”), and we avoid secondary uses of your personal data unless you consent.
Even if you are not a Colorado resident, we strive to honor these practices across our service base as a matter of best practice.
Third-Party Services
We may use trusted third-party service providers (such as payment processors or website hosting providers) to perform functions on our behalf. These parties are only given the information necessary to perform their services and are required to maintain confidentiality and comply with applicable privacy and security laws.
Online payments are processed through secure, encrypted systems. Financial information (such as credit card numbers) is never saved on our servers.
Data Storage, Retention & Security
Client attendance records and related documentation are stored in a locked file within a secure office. After two years from the relevant session date, the records are permanently deleted or shredded.
E-mail and mailing addresses are used exclusively for client communications or event notifications. This information remains confidential and is never publicly distributed or sold.
We use physical, electronic, and procedural safeguards to protect your personal, private, and financial information from unauthorized access, alteration, or disclosure.
Data Security Disclaimer: While we take all reasonable precautions, no data transmission or storage system can be guaranteed to be 100% secure. By using our website and services, you acknowledge and accept this limited risk.
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve your browsing experience and analyze trends. You may choose to delete or disable cookies via your browser settings; however, doing so may affect some features of our site.
Your Choices & Rights
You may:
• Choose not to provide personal information (though this may limit our ability to contact you or serve you effectively).
• Opt out of promotional emails or newsletters at any time by sending us an e-mail.
• Request to review, update, correct or delete your personal information by contacting us via the e-mail address below.
• For Colorado residents: you may submit a request to access, correct, delete, or receive a portable copy of your personal data that we hold, subject to certain exceptions under law.
Changes to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices, technology, or legal obligations (including changes needed to align with the Colorado Privacy Act). If we make material changes in how we collect, use or share your personal information, we will notify you via e-mail or post a prominent notice on our website.
Contact for Privacy Questions
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
SpeechAndVoice.com or 303-330-3309
Effective Date & Jurisdiction
This Privacy Policy is effective as of the date listed above. It is governed by the laws of the State of Colorado, United States.