Call Center Team Training
Speak Clear, Confident English With Online Accent Reduction & Neutralization Course for Non-Native Speakers
The top complaint in customer service calls? Accents that are hard to understand. But that can change! Accents can be reduced, and clear, professional English can be learned.
Our self-paced, online accent reduction class is designed specifically for call center professionals of all language backgrounds. Hosted on an easy-to-use platform, this course delivers everything your team needs to speak clearly and confidently on the phone.
Course Structure & Features
Naturalize your accent and speak clearly with:
- Step-by-step instructional videos
- Listen-and-repeat audio exercises
- Engaging practice tools and activities
- Live coaching webinars for real-time feedback
- Self-evaluations and progress tracking tools
- Certificate of Completion for each participant
- Community discussion hub for peer support and questions
Employees can progress through the course at their own pace and on their own schedule, making it easy to fit into busy work routines. To keep learners motivated and on track, weekly emails provide helpful tips, reminders, and encouragement.
Why Accent Reduction Matters in Call Centers
To ensure customers clearly understand your team, our course teaches how to reduce native speech habits and apply the melody, rhythm, and rules of American English. This serves as the foundation for clear communication in phone-based interactions.
With the Speech Stairs™ Strategy, learners quickly gain fluency by applying a proven framework that replaces unclear patterns with confident, culturally appropriate speech.
Common Issues This Course Solves
- Monotone or choppy speech
- Overuse of filler words
- Speaking too fast or too forcefully
- Difficult-to-understand sounds due to lip or jaw placement
- Confusing melody patterns from first-language influence
By the End of This Course, Employees Will:
Speak clearly using American intonation and rhythm
Eliminate first-language speech habits that affect clarity
Use the Speech Stairs Strategy to structure fluent, confident English
Apply three practical strategies to continue practicing at work and in daily life
Feel more confident in every customer interaction
Mastering American Sounds for Better Phone Communication
American Consonant Sounds
Employees will learn to pronounce essential consonants like /th/, /r/, /f/, /v/, /p/, /b/, and /w/, which are often mispronounced due to lip or jaw positioning in other languages.
By the end of this unit, learners will:
- Master all American consonant sounds
- Understand common pronunciation mistakes and how to correct them
- Use proper articulation in meetings and presentations
- Improve clarity in high-demand communication settings
American Vowel Sounds + Oral Resonance
Special attention is given to American vowel sounds and vocalic /R/ and /L/, using oral resonance techniques to avoid lower throat or nasal placement, resulting in professional, fluent speech.
By the end of this unit, learners will:
- Speak all American vowels correctly
- Use proper oral resonance and placement
- Accurately pronounce /R/ and /L/ in fluid conversation
- Sound more culturally aligned and easier to understand
Try a FREE Lesson Today
Experience the benefits of accent reduction training firsthand with our complimentary lesson.
You May Also Be Interested In:
Private Coaching for Call Center Employees
Need more focused support? We offer one-on-one coaching with personalized feedback and tailored instruction.
Live One-Day Accent Reduction Seminars
Perfect for faster results! Attend in-person in Denver or virtually. Discounts are available for multiple participants.
Onsite Accent Reduction Training for Teams
We’ll come to your call center and train your full team. This includes a real-call review, role-play, and live coaching.
Frequently Asked Questions
How long will I have access to this accent reduction eLearning course?
You have lifetime access to this course.
How can I get questions answered?
Students have direct access to Liz, the instructor, by participating in live webinars, where they can ask questions and receive personalized coaching. They can also join our Communication Hub, where they can ask questions anytime, read new posts, and connect with other members.
Is an eLearning accent reduction class as good as private coaching?
Every lesson has a detailed video with instructions and information on the common mistakes people make. Both online learners and private clients get the practice exercises and audio files that model exercises in a listen-and-repeat instructional format. We also provide access to monthly live webinars for questions and coaching, depending on the package purchased.
What kind of results can I expect from an accent reduction eLearning class?
Significant clarity improvement within 3 weeks if strategies are followed consistently.
How will I know if there is progress?
Throughout every course, we offer opportunities to track your progress with self-evaluations, goal planning, check-off sheets, and other functional, real-life exercises to transform new skills.
Is the class refundable?
No. Due to detailed course previews, video samples, and a free lesson, all sales are final.
Can courses be purchased individually?
No. The course is sold as a complete package to ensure results.