Accent Reduction Training for Call Center Professionals
Supporting Denver Call Centers or Companies Nationwide
Improve Speech Clarity. Increase Confidence. Enhance Customer Satisfaction.
Available Onsite or Online – Nationwide
Help your team speak clearly, confidently, and professionally with our Accent Reduction Call Center Training. Designed specifically for call center professionals, our program focuses on helping your agents reduce strong accents, speak in a more natural American business communication style, and deliver high-quality customer service over the phone.
We understand how accent-related communication barriers can affect call performance, customer satisfaction, and your brand’s reputation. That’s why our training is structured to provide fast, noticeable improvements in speech clarity, confidence, and call outcomes.
What Your Call Center Team Will Gain:
Improved Customer Satisfaction: Clear English pronunciation builds customer trust and ensures a smoother service experience.
Higher First-Call Resolution Rates: Agents are better understood, reducing the need for repetition and minimizing call time.
Boosted Confidence: Confident agents handle difficult calls with greater professionalism and clarity.
Stronger Brand Representation: Clear, professional speech reinforces your brand’s credibility and customer experience.
Measurable Improvement: Most employees see noticeable results in conversational English within just three weeks.
Skills Your Team Will Learn
Accent Neutralization & Pronunciation
- Practical exercises to reduce heavy accents
- Coaching on clear, consistent pacing for phone communication
- Focused instruction on missing and mispronounced consonants and vowel sounds
Tone, Pitch & Inflection
- Adjust vocal tone to sound warm, professional, and approachable
- Use pitch variation to engage listeners and hold attention
- Eliminate monotone and unnatural patterns that reduce clarity
How Our Accent Reduction Call Center Training Works
We offer flexible delivery options tailored to your operation:
Onsite Training
We come to your location in Denver or nationwide and train in small groups for personalized attention.
Online Training
Virtual delivery available nationwide, ideal for remote or multi-location teams.
Custom Lessons
Training can include your company’s customer service scripts and role-play scenarios.
Ongoing Support
Includes follow-up coaching, access to instructional videos and practice materials with listen-and-repeat audio files.
Comprehensive Course Materials
Each participant receives the Accent Reduction 101 eBook (4th Ed., 2026) with instructional audio files with listen and repeat exercises.
Why Choose Our Call Center Accent Training?
Led by Liz Peterson, a licensed Speech-Language Pathologist with over 20 years of experience, our program blends linguistic expertise with practical, business-focused communication strategies. Liz has trained global teams, coached multilingual professionals, and presented at national conferences on accent reduction techniques.
- Instructor-led group coaching
- Real call center scenarios using your scripts
- Flexible half-day, full-day, or split-session formats
- Optional certification upon completion
- Ideal group size: 4–10 participants for optimal interaction and coaching
Ready to Launch Your Accent Reduction Call Center Training?
We’re here to help your team deliver clearer communication and better customer experiences—starting today.
Step 1:
Connect with Us
Call us to share your team’s communication goals and training needs. Our team is ready to listen and recommend the best solution for your organization.
Step 2:
Choose your Class Format
We recommend small training groups of 4–10 participants to ensure personalized coaching and ample speaking time. Have team members at different locations? No problem—remote participants are welcome to join virtually.
Step 3:
Select a Training Type
Choose from the following flexible options to minimize impact on your call floor:
- Half-Day Training (3 Hours)
- Full-Day Training (6 Hours)
- Split Training – Divide the time on what works best for your team. One hour a week for 3 to six weeks is best to allow time to practice.
Step 4:
Receive a Customized Proposal
Once we understand your objectives, we’ll send a detailed proposal outlining:
- Session structure and schedule
- Learning outcomes and materials
- Investment and group pricing options
Step 5:
Book your Training
Let’s get your team started! We’ll coordinate scheduling, provide materials, and ensure a seamless training experience from start to finish. We will come to you in Denver or nationwide.
Contact us to start the conversation on how we can come onsite and train your team for exceptional customer service.
Explore Additional Training Options
Accent Reduction Online Learning Self Guided Program for Employees
Train your entire call center with our self-paced, online accent reduction course. Each lesson includes a short instructional video and simple exercises for busy agents. Bulk pricing available.
Private Accent Reduction Coaching
For managers or executives who prefer one-on-one instruction, we offer private coaching sessions tailored to their role and communication needs. Our office is in Denver or we can work online.
Perfect For:
- Customer Service Representatives
- Technical Support Agents
- Sales and Retention Teams
- Call Center Managers and Supervisors
Take Your Call Center to the Next Level
Give your team the tools they need to thrive. With our Accent Reduction Call Center Training, you’ll enhance call clarity, reduce agent stress, and strengthen your brand through the power of clear, confident English communication.
Contact us today to start the conversation and receive your personalized training proposal.
Frequently Asked Questions
When Is It Time to Consider a Training Class for Your Team?
If customers regularly express frustration due to difficulty understanding your employees’ English, it may be time to invest in training.
Escalated calls, stalled transactions, or breakdowns in communication can all indicate that language barriers are negatively impacting business performance. Addressing these issues through targeted training can improve client satisfaction and internal efficiency.
How Does Accent Reduction Customer Service Training Compare to Onsite Training?
While we value the immersive experience of onsite training, it’s not always practical for every business. Online training is a highly effective alternative, especially when cost or scheduling challenges make in-person sessions difficult. Our online program includes:
- Video-based instruction
- Printable practice exercises
- Auditory files for listening and repetition of American English words and phrases
These materials cover all key elements of clear and professional English communication.
Why Is Correct American English Important for Customer Service Phone Work?
Callers often form an impression within seconds of hearing a representative’s voice. If the English is unclear or heavily accented, customers may feel uncertain about whether their needs will be understood, or assume the call will take longer than necessary. Clear American English helps build trust quickly, improves call efficiency, and enhances the overall customer experience.
Will Other Areas of Customer Service Be Included in the Training?
Absolutely. Our longer programs incorporate comprehensive customer service skills and accent reduction. Each training is customized based on your company’s specific needs. If you have recorded calls, we can integrate them into the program for more personalized instruction and real-world relevance.
How Can I Get My Team Trained?
Getting started is simple — contact us to begin the process. We offer training both onsite and online, and can accommodate teams worldwide. Let us help your team communicate with clarity, confidence, and professionalism.
Get Started With Public Speaking Training Today!
Contact us to learn more about how we can help you achieve your communication goals.
