Transform Every Customer Interaction with Confident, Professional Communication
What You’ll Get During Training
Accessible on all devices, our user-friendly platform includes:
- Pre-recorded instructional videos focused on customer interactions
- Audio files for practicing vocal control, tone, and pacing
- Engaging practice exercises with real-world application
- Self-assessments to track progress
- Live coaching webinars for real-time feedback
For groups of 25 or more, 2–3 live webinars are included to support your team’s learning, and additional sessions can be scheduled upon request.
Delivering a great customer experience starts with how your team communicates. Our online eLearning training course for customer service and call center teams equips employees with the tools to handle every call with clarity, empathy, and professionalism.
Poor communication can lead to bad reviews, escalations, and revenue loss. Let’s change that, one conversation at a time.
Have You Noticed Any of These Common Issues in Your Team?
- Low energy or lack of empathy in tone
- Talking too quickly or using unclear phrasing
- Speaking in a pitch that’s too nasal, high, or unpleasant
- Using vague, unhelpful phrases or weak vocabulary
- Missing signs of customer frustration, leading to escalations
Our Training Will Teach Your Team How To:
Speak with an engaging, empathetic, and energetic vocal tone
Maintain a clear, comfortable speaking pace
Use a strong, professional pitch that builds trust
Incorporate empathetic, solution-focused language
Recognize and de-escalate customer frustration signals to create positive outcomes
Five Courses, One Package
Speech & Voice Pricing Tiers & Flexible Payment Options
We now offer two tier levels, with support for Google Pay, Apple Pay, Klarna, and more.
Tier 1: Essential Communication for Service Teams — $249
Perfect for call centers and service professionals needing stronger communication tools.
- Course One: How to Sound Smart, Calm, and Kind with Every Customer
- Course Five: Customer Service Strategies to Move the Customer in the Right Direction
- Community Access: Ask Questions, read posts and communicate with members
Tier 2: Powerhouse Presenter — $449
Perfect for managers and team leaders who need advanced communication skills to motivate, guide, and align their teams.
Train your entire team with bulk pricing from the Tier 1 package
We offer branded packages and live webinars tailored to your company’s needs.
| Team Size | Discount | Per Employee | Total |
|---|---|---|---|
| 5 | 20% | $935 | $1,595 |
| 10 | 25% | $299 | $2,990 |
| 25 | 35% | $259 | $6,475 |
| 50 | 50% | $199 | $9,950 |
| 100 | 65% | $139 | $13,900 |
Testimonials & Success Stories
Try a FREE Lesson Today
Investing in our online eLearning customer service and call center training will elevate your team’s communication and vocal delivery, empowering them to engage more effectively and build stronger connections with customers. With improved clarity, tone, and empathy, your employees will handle inquiries more smoothly, guide customers toward the right solutions, and foster trust in your brand.
These improvements lead to more productive interactions, higher customer satisfaction, and measurable growth in your company’s reputation and profitability.
Give your team a head start with our FREE introductory lesson.
Interested in More? Check out Some of Our Other Courses!
Onsite Customer Service & Call Center Training
Let us train your team in person. We can review real call recordings, role-play relevant scenarios, and provide hands-on coaching to boost service quality.
One-on-One Coaching for Service Representatives
Need to transform communication for one or more team members? We provide custom coaching plans aligned with your customer service model. Discounts are available for multi-employee enrollments.
How to Sound Smart, Calm, and Kind with Every Customer
Customer service is a demanding job. Representatives will learn how to speak with smart yet calming melody patterns, moving inflection with more vocal variety and sharper articulation known as intonation. They will learn how to speak at a rate that is controlled and sounds professional and kind. Speaking with skilled intonation is the most important communication skill when speaking with the public.
By the end of Course One, representatives will be able to do the following:
- Speak using the “speech stairs strategy” to sound clear, smart, fluid, and confident for every customer service interaction
- Speak with improved articulation and diction
- Eliminate poor speech habits such as speaking too fast, sounding monotone, mumbling, trailing off, and using up-speak
- Understand why speaking with intonation is the most important skill for effective communication when speaking to the public
- Turn new communication skills into habits by applying the speech notebook, speech triggers, and red-light drill exercises in the real world
How to Use Communication Strategically to Enhance Your Leadership Persona
Representatives will gain new habits for increasing their leadership abilities based on how speech and the voice are used. Ineffective behaviors that can compromise their credibility and leadership persona will be demonstrated, and new strategies to eliminate them will be offered. Weak vocabulary, use of filler words, and other poor speech habits will be revealed and replaced with new skills to speak with more successfully with the public so customers feel valued and heard.
By the end of Course Two, representatives will be able to do the following:
- Understand the three types of up-speak behavior and utilize strategies to eliminate it
- Replace minimizing vocabulary with more impactful communication
- Understand how to apply strategic pauses for more impact
- Pose questions to sound more confident and like a leader
- Employ strategies to keep from talking too fast
- Apply the “cure” to stop “verbal viruses” from discrediting their message
How to Speak with a Stronger and More Powerful Voice
Working in customer service is vocally demanding and can strain one’s voice over time. Representatives will learn how to speak in the optimal pitch range by producing vocal tones that are strong, powerful, and confident while keeping the voice safe from injury due to overuse. Tones that are too soft, weak, high in pitch, or nasal are ineffective and should be replaced with those that are strong and clear. Communication will sound more professional from the optimal pitch range.
By the end of Course Three, representatives will be able to do the following:
- Speak with a stronger and more powerful voice
- Utilize multiple strategies for finding the power spot in their voice
- Eliminate ineffective vocal behaviors, such as vocal fry or using tones that are too high, thin, or nasal
- Understand the three types of resonance
- Pass the test for nasal speech
How to Diaphragm Breathe for More Effective and Powerful Communication
Representatives will learn how to speak from a diaphragmatic breath at the conversational level through our easy four-step process. Speaking from a full breath allows speech to feel fluid and well-coordinated when discussing next steps. Shallow chest breathing will be replaced with fuller and more comfortable breaths that project the voice for clear communication.
By the end of Course Four, representatives will be able to do the following:
- Learn how to speak from a full diaphragmatic breath at the conversational level
- Understand how to coordinate diaphragmatic breathing and talking
- Utilize diaphragmatic breathing as a strategy for managing anxiety
- Eliminate short, shallow chest breathing
- Increase the projection and power in your voice through diaphragmatic breathing
Customer Service Strategies to Move the Interaction in the Right Direction
After mastering essential communication and voice skills to be effective with customer service, representatives will learn specific strategies for ensuring the customer service experience moves in the right direction. Course highlights include how to understand a customer’s differing perspective, how to empathize, how to seek solutions together, and tips for kindly educating customers on next steps. By the end of this course, representatives will have a variety of actionable strategies to ensure the customer experience is positive and represents the company’s values.
By the end of Course Five, representatives will be able to do the following:
- Utilize a technique for understanding a customer’s point of view
- Apply strategies to authentically empathize with a customer’s situation
- Access several positive phrases or terms to ensure a call remains positive
- Understand the value of “warm calls” to keep frustrated customers calm
- Apply several strategies to redirect a frustrated caller before seeking support from management